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We are responsible for administrative tasks and inquiries.
- You can contact DSNE's Front Desk, if you have general practical inquiries, or if you are unsure about which team to contact.
Front-end service: The Front Desk, along with the teams' email addresses, functions as a front-end service at ISP. You may contact the Front Desk by phone or e-mail, if you are unsure about which team-address to use, or if you have other practical general inquiries that do not involve research and/or student administration. The Front Desk can also help you find the right team for your inquiry.
Who do I contact?
DSNE's contact information has been updated, so that you can find what you need to contact the teams and/or the Front Desk, depending on your request.
How do you handle inquiries to the teams?
The inquiries that are sent via email to the administrative teams end up in a so-called request tracker queue (RT-queue). This system automatically assigns your request a so-called "ticket number". Everyone in the team has access to all the inquiries sent to the team. The team members have specific areas of expertise, but should be able to respond to their colleagues' areas of expertise as well. This way, you are always guaranteed a reply.
How do I get a reply?
When you send an email to one of the teams, you will automatically receive a ticket number from the queue system. Your inquiry will not be closed until you get a reply from one of the team members.